Frequently Asked Questions
Are my tickets refundable?
No. All ticket purchases, both online and in-person, are final and there are no refunds, exchanges or credits for tickets once they are purchased, even for another show date or time. Please confirm your order before submitting payment.
I am bringing my child to the performance. Does he or she need a ticket as well?
All patrons ages 2 and up require a ticket for entry. Infants under the age of 2 may attend without a ticket, but must sit on the lap of an adult. SDCYB has a limited number of booster seats for our youngest patrons.
Can the theater accommodate wheelchairs?
ADA seating can be purchased online, over the phone, or in person. Per the American Disabilities Act (ADA), we are required to hold a minimum of 3 companion seats for every ADA accessible seat. This law also states that if the user of the tickets does not require the specific feature of the accessible seat, SDCYB may request the ticket holder to move to a different, non-accessible seating location.
Where is the best place to sit in the theater?
The Casa del Prado is a small, intimate theater, which seats just over 650 patrons. The theater also features sloped seating, which gives all patrons a “window” through which they can view the stage. Long answer short, there is not a bad seat in the house!
How do I purchase tickets?
Tickets can be purchased online by clicking on the "Tickets" button on the righthand side of the screen, by phone (619.233.3060), or in the SDCYB office in the Casa del Prado building (Suite 209). Tickets can also be purchased at the theater box office 1 hour prior to any performance (subject to availability).
How old should my child be to attend an SDCYB performance?
San Diego Civic Youth Ballet performances are appropriate for children of all ages. We are, after all, a youth ballet and our audiences are filled with families and young children. Can your child sit still quietly for up to an hour at a time? If the answer to this is yes, then your child is probably old enough to enjoy a performance! We even offer booster seats to aid our youngest patrons in seeing the stage.
What time does the Box Office and Will Call open?
The Casa del Prado Box Office and Will Call opens 1 hour prior to each performance.
My tickets are numbered oddly and don't appear to be seated together - is that the case?
Your seats are most likely together. The seating chart in the Casa del Prado Theater is divided by even numbers (right side of the theater) and odd numbers (left side). For example, seats with the numbers 108 and 110 are together, just as 107 and 109 would be next to each other. Please check your tickets again to make sure they are consecutively even or odd, and if you have further questions about your seating, please call our office at 619-233-3060.
How early should I arrive?
Theater doors open roughly 30 minutes before show time, and we suggest arriving at the theater no later than 15 minutes prior to show time. Balboa Park is a popular, busy location, especially during weekends and holidays, so be sure to allot at least an additional 30 minutes to find parking and walk to the theater when attending a performance.
Can I digitally record or photograph the performance?
No. Due to copyright laws and for the protection of our performers, photography or recording of any kind is strictly prohibited. Thank you for understanding.
I have never been to a ballet. Are there special rules or etiquette of which I should be aware?
- Arrive early or on time. Once the lights have dimmed and the show has begun, we may not seat patrons who arrive late. We may, at the discretion of management, seat your party in the back of the theater if space is available. This is all designed to reduce distractions to the rest of our patrons and provide a professional experience for all.
- Be respectful of other patrons. Try your best to sit still and save discussions until intermission. There is much to see and hear at a ballet, and you may miss something important if you are talking to your neighbor.
- Leave food and drink in the lobby. To keep our theater clean and spill-free, we ask that you save all snacks and beverages for intermission or after the performance.
- SDCYB Boutique and Concessions. While food and drinks are not allowed in the theatre during the performance, snacks and drinks will be on sale before/after the show and during intermission in the lobby. Also, don't forget to stop by the SDCYB Boutique (also in the lobby) before/after the show or during intermission, where you can bring home unique gifts to remember your time at the ballet.
- And, of course, enjoy the performance!